We're here to help

Get instant answers to common questions

Frequently Asked Questions

We've compiled a list of answers to common questions.

When will my order arrive?

Our goal is to ship your order as soon as possible and hopefully within one business day, but processing time is typically 1 to 2 business days.

Domestic (US) Orders

StateTransit Time*  
California & Nevada     Next day
Others2 - 5 Business days

*Keep in mind, transit times are business days and don't include weekends or holidays.

Can I pre-order items for delivery?

Yes. However, these will be on things that are particularly demonstrated as a preorder; this for the most part applies on new discharges.

Can I change my order?

Once the order has been placed, it cannot be changed online. If you want to change your order, please write a e-mail to info@revelsound.com , and if it has not yet been processed we will change or re-issue a new amended order.

Can I order replacement parts?

Yes, please email us at info@revelsound.com

Do you offer gift wrapping options?

No, we do not.

Can I return items to a store?

No, if you purchase from revelsound.com you must follow the return instructions here.  Gifts are not refundable.

What should I do if my credit/debit card has been refused when placing an order?

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.

Do I get charged for delivery of each item I order?

Ground shipping is 25$ on all orders.  Expedited shipping cost are based upon total order weight and service availability.

Do you deliver overseas?

Yes, we do ship internationally. Overseas shipping is 50$ on every country.

I have a complaint, who should I speak to?

You can always send e-mail about your complaint to info@revelsound.com

Can’t find what you need? Our award-winning customer care team is here.